TERMS OF SALES

1. THESE TERMS

1.1 What these terms cover.

These are the terms and conditions on which MEDIA MORE PTY LIMITED (ABN 48 618 435 813), whose registered office is at S1.03, 83-97 Kippax Street, Surry Hills NSW 2010 Australia (referred to in these terms and conditions as “we” or “TheSlimwears.com”) supplies products to you. For clarity, when you place an order with TheSlimwears.com, you are entering into a contract with TheSlimwears.com.

1.2 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or terminate the contract, what to do if there is an issue, and other important information. If you think there is an error in these terms, please contact us to discuss it.

1.3 Language.

These terms are only available in English. No other languages will apply to these terms.

2. HOW TO CONTACT YOU

2.1 How we may contact you.

If we need to contact you, we will do so by telephone, SMS, WhatsApp at the telephone number, or email at the email address you provided in your order.

2.2 “Writing” includes emails, SMS and WhatsApp.

When we use the words “writing” or “written” in these terms, this includes emails, SMS, and WhatsApp messages.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order.

Our acceptance of your order will take place when payment for the goods is successfully received, at which point a contract will come into existence between you and us. Once payment for the goods is received, you will normally be directed to a page indicating payment success, and your “Order” page will list your order as “Ordered Items.” Subject to clauses 5.1, 6, and 9 below, all orders once successfully made cannot be canceled, refunded, nor exchanged except as required under Australian Consumer Law.

3.2 If we cannot accept your order.

If we are unable to accept your order, a landing page indicating that the order has not been placed will typically appear by default, and we will not charge you for the product. Reasons for this might include the product being out of stock, unexpected limits on resources beyond our reasonable planning, issues with your credit card, or identification of a pricing error.

3.3 Your transaction ID.

We will assign a transaction ID to your order and inform you of it upon receiving your order request. It assists us if you can provide your transaction ID whenever you contact us about your order.

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures.

The images of the products on our website are illustrative only. While we strive to display colours accurately, we cannot guarantee that a device’s display reflects the product colours accurately. Your product may slightly vary from these images.

4.2 Product packaging may vary.

Product packaging may vary from that shown in images on our website.

4.3 Packaging variations during product upgrades.

During product upgrades or improvements, the same product may be delivered with different packaging. This process is standard and does not affect the product's quality or functionality.

4.4 Product-specific limitations.

Due to the nature of our products, they may lose their original condition after being stretched or worn. Therefore, products that have been stretched, worn, washed, or have missing tags are not eligible for return, except as required under Australian Consumer Law for defective products.

5. PROVIDING THE PRODUCTS

5.1 We are not responsible for delays outside our control.

If our supply of products is delayed by an event outside our control, we will contact you as soon as possible to let you know and take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to terminate the contract and receive a refund for any products you have paid for but not received.

5.2 When you become responsible for the goods.

You are responsible for the goods once they are delivered to the address you provided.

5.3 When you own goods.

You own a product once we have received payment in full and the product has been delivered to you.

5.4 Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical updates; or

(b) update the product to reflect changes in relevant laws and regulatory requirements.

5.5 Your rights if we suspend the supply of products.

We will contact you in advance to inform you if we will be suspending the supply of products, unless the problem is urgent or an emergency. You may contact us to terminate the contract for a product if we suspend it or notify you of an upcoming suspension, and in each case, the product is not otherwise available. We will refund any advance payments made for such products.

6. YOUR RIGHTS TO TERMINATE THE CONTRACT

6.1 When you can end your contract with us.

You may end your entire contract with us before receiving the products, in accordance with this clause. Your rights to end the contract may depend on what you have bought, whether there is an issue with it, how we have performed, and when you decide to end the contract: (a) If the goods do not match their description, you may have a legal right to end the contract, obtain a replacement, or receive a refund. (b) If you wish to end the contract due to something we have done or plan to do, see Clause 6.2.

6.2 Ending the contract for reasons related to our actions.

If you are terminating the contract due to reasons set out in (a) to (d) below, the entire contract will end immediately, and we will refund you in full for any products not received. The acceptable reasons are: (a) we have informed you of an error in the product price or description, and you do not wish to proceed; (b) there is a risk of significant delay in product supply beyond our control; (c) we have suspended product supply for technical reasons, or have informed you of such suspension and the products are not available; (d) you have a legal right to terminate the contract due to our fault.

7. HOW TO END THE CONTRACT WITH US

7.1 Notify us if you wish to end the contract.

To terminate the contract, please contact us via email. Include your name, home address, order details, and telephone number.

7.2 Refund method.

Refunds will be processed in Australian Dollars (AUD$) using the method used for payment.

7.3 Refund timeframe.

We will issue any refunds within 10 business days of receiving and inspecting the returned items, barring any issue.

8. IF THERE IS A PROBLEM WITH THE PRODUCT

8.1 How to tell us about problems.

For any questions or complaints regarding a product, please contact us via email.

8.2 Summary of your legal rights.

Under the Australian Consumer Law, you have legal rights regarding products with issues. Nothing in these terms will affect these rights.

8.3 Your obligation to return defective products.

To exercise your rights to reject defective products, please contact us via email to arrange a return.

9. YOUR RIGHTS TO RETURN GOODS

9.1 Returning products.

Once you have received the product(s), our Return Policy at the time will apply. To exercise your return rights, you must return all product(s) from the order, including any gifts.

9.2 Non-returnable items.
Due to the unique nature of shapewear, items not in their original packaging and condition, that have been stretched, worn, washed, or have missing/damaged tags and liners are considered used and are ineligible for return, except as required by Australian Consumer Law for defective products.

9.3 Return condition verification.
All returned products will undergo inspection to verify return eligibility. Non-eligible returns will not receive refunds or exchanges, and return shipping costs are the customer's responsibility.

10. PRICE AND PAYMENT

10.1 Determining the price.

The product price will be the price visible on your order pages when placing the order, quoted in Australian Dollars (AUD$). We take reasonable care to ensure correct pricing. However, refer to Clause 10.2 for errors.

10.2 Price errors.

Despite reasonable care, some product prices might be incorrect. If the correct price is lower, we will charge that amount. If higher, we will contact you for a refund. If we accept and process your order where an obvious pricing error occurs, we may terminate the contract, refund payments, and require goods return per our policy (see clause 9).

10.3 Payment methods and timing.

Payments can be made via Visa, MasterCard, American Express, and UnionPay. Payment is required during the order process.

10.4 Receipt mistakes.

For receipt discrepancies, contact us promptly.

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

11.1 Foreseeable damage or loss.

We are liable for foreseeable damage or loss caused by contract breaches or lack of reasonable care, but not for unforeseeable damage or loss.

11.2 Non-excludable liabilities.

We do not limit our liability for death, personal injury due to our negligence, fraudulent misrepresentation, or breaches of your legal rights under Australian Consumer Law.

11.3 Exclusion of business losses.

Products are for personal use. Commercial, business, or resale use voids liability for profit loss, business interruption, or opportunity loss.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION

Your personal information will be used solely for order confirmation and delivery arrangements per our privacy policy.

13. OTHER IMPORTANT TERMS

13.1 Exclusivity of contract.

This contract is between us. No other parties have rights under it.

13.2 Severability.

Failure or delays in enforcement does not waive rights for future enforcement.

13.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.4 Governing Law and Jurisdiction.

These terms are governed by Australian law, with disputes resolved in Australian courts.

13.5 Entire agreement.

These terms with the website prices, collection, contact, and privacy details, constitute our full agreement for product supply.

13.6 Contact information.

For inquiries regarding these terms, email customercare@theslimwears.com.